实战解决域名/主机商转出域名索要费用问题② - Whois域名所有权信息变更

继"域名商沟通及ICANN投诉篇"之后3天左右时间收到来自ICANN的回信,大概的意思和老蒋预估的相似,提到是因为看到的域名WHOIS信息(因为被域名商家设置隐私保护)与我实际的个人信息提交时候不符。要求我重新更新个人信息,或者看是否可以提交其他的投诉表格(我检查后看到还有一个WHOIS申诉表)。

Thank you for submitting a Transfer complaint concerning the domain name laobuluo.com. ICANN has reviewed and closed your complaint because:
- You are not currently listed as the Registered Name Holder or the Administrative Contact (the 'Transfer Contacts') in the Whois information for the domain name that you are complaining about. Registrars can only process transfer requests when they are submitted by either of the Transfer Contacts. If you are acting as an agent for either of them, please submit a new ticket and provide the appropriate evidence.
ICANN considers this matter now closed.  If you require future assistance, please submit a new complaint to ICANN at http://www.icann.org/resources/compliance/complaints .

这里的问题比较明显,当初我开始提交域名服务商的时候我原本就只要求他解除隐私保护,这样我就直接了当的申诉索要转移码就可以,但是迫于域名商可能知道我要做什么,解除隐私保护的申请提交之后也要求我支付12美元。

那现在ICANN也要求我更新WHOIS信息与我实际的提交申诉的信息一致,那怎么办呢?老蒋准备采取两个办法同步进行,第一,还是友好的提交一个TICKET到域名注册商,然后要求帮助我解除隐私保护,我只要解除隐私保护,因为我有项目需要看到的个人信息在WHOIS中可以用工具直接的看到。

与WebHostingBuzz商家沟通:https://support.webhostingbuzz.com/contact

第二,我重新提交申诉表到ICANN

这里我提交有针对性的WHOIS表格申诉。

表格地址:https://forms.icann.org/en/resources/compliance/complaints/whois/inaccuracy-form

我重新提交申诉表到ICANN

根据我们实际的信息提交申诉,说明理由。其实这个表格应该是更新个人信息用的,具体是否可以申诉隐私保护,只能去试试。因为我还没有看到可以申诉接触隐私保护的申诉表。

这里希望先试试,因为根据ICANN的规定,他有这么一条:

隐私和代理服务目前不属于《注册服务商委任协议》(RAA) 的范畴。要确定隐私或代理服务背后的域名涉及人员,请参阅服务提供商的服务条款。如果您的投诉涉及到法律法规,那么您可能要将问题反映到您所在辖区的适当执法机构或咨询法律意见。

所以暂时就寄希望在域名注册商那边帮我们解除隐私保护,然后我们再强制所要转移码,如果注册商警惕性高,不给于解除隐私保护,那后面可能就比较麻烦。无论如何,已经提交了,等待看看。

PS:跟踪回复

下午的时候得到域名商家的答复,看来他们知道我要做什么,不予解除隐私保护,解除隐私保护需要我给予12美元、

Hello,
Thank you for your recent message to our billing department.
We apologize for the slight delay in response, our billing hours throughout the week: 09.00 am - 01.00 am GMT/04.00 am - 08.00 pm EST/EDT
The domain name 'laobuluo.com' is included into your hosting plan. This means that it was registered at WebHostingBuzz expense and belongs to us.
If you wish to have your personal details showed in the Whois, you need to take the domain under your full control. This costs $12 (one-time).
Please confirm if we should issue the invoice.

那只能等待ICANN的回答,如果实在没有办法,要么只能续费,要么必须出12美元获得域名转出资格。

10.19日收到ICANN的邮件回复:

- ICANN does not have contractual authority to address any customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA) e.g. over billing, multiple billing or the amounts charged as transfer fees. Complaints about a registrar's performance that cannot be resolved with a registrar may be addressed by private-sector agencies involved in addressing customer complaints (i.e. The Better Business Bureau at http://www.bbb.org/; The International Consumer Protection and Enforcement Network http://www.icpen.org/). If you believe your complaint concerns an illegal matter, please contact the appropriate law enforcement agency (which will vary depending on jurisdiction) or you may consult an attorney for legal advice.
- Your complaint is about a known privacy/proxy protection service and the Whois output is compliant without additional information demonstrating why the Whois data is inaccurate.
ICANN considers this matter now closed. If you have reason to believe that your complaint should not be closed, please forward this e-mail along with any other relevant information to ICANN Contractual Compliance at compliance@icann.org . ICANN will review your submission and, if appropriate, forward it to the registrar to ensure compliance.

与我之前预估的一样,ICANN无法解决关于隐私保护的问题,看来这个商家与以往的解决无法转出的商家不同,估摸着之前有人也是强制转出,这次直接给你锁住隐私保护。根据ICANN的建议可以通过法律途径解决这个问题,但是估摸这个过程也很漫长。

总结,至此这个问题没有解决。也就是说,如果域名注册商在域名信息直接给隐私保护起来,不给于我们解除隐私保护,我们通过正常渠道是没有办法解决的,除非我们可以通过一定的法律渠道。但是人家的条款也有说明,不管是否占理,好歹人家也事先规定的,至此,我们也不要把所谓的ICANN投诉作为万能的,这次就没有能解决问题。

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